Refund policy

Welcome to GardenShieldHub.store. We are committed to helping our customers create more private, comfortable, and enjoyable outdoor living spaces. Customer satisfaction is important to us, and we strive to provide a straightforward and fair return and refund process.

1. Return Eligibility

Customers may request a return within thirty (30) calendar days from the date of delivery.

To qualify for a return, the item must:

Be unused or only minimally inspected.
Be in its original condition.
Include original packaging whenever possible.
Not show signs of intentional damage, misuse, modification, or improper installation.

Products returned outside the 30-day return window may not be eligible for a refund.

2. Free 30-Day Returns

GardenShieldHub.store proudly offers free returns within 30 days of delivery for eligible products.

Customers who wish to initiate a return should contact:

GardenShieldHub.store
301 Maude Rd
Port Moody, BC
Canada

Email: support@GardenShieldHub.store
Phone: (604) 536-9865

Please include:

Full name
Order number
Email used for purchase
Reason for return
Photos if the item is damaged or defective

Our support team will provide return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged during transit
Defective
Missing components
Different from what was ordered

Please notify us within 7 days of delivery.

We may request photographs of:

Packaging
Shipping label
Product condition

After verification, we may provide:

Replacement product
Partial refund
Full refund

No additional cost will be charged to the customer for approved claims.

4. Change of Mind Returns

Customers may return eligible products within the return period even if they simply change their mind.

Returned items must remain in resalable condition.

Refunds may be reduced if returned products arrive with excessive wear, missing components, or damaged packaging beyond normal inspection.

5. Refund Processing

After receiving and inspecting the returned item, we will notify you regarding approval of your refund.

Approved refunds are generally processed within 5–10 business days.

Refunds are issued through the original payment method whenever possible.

Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

6. Non-Returnable Items

The following may not qualify for return:

Products intentionally damaged after delivery
Products modified by the customer
Products used in commercial applications contrary to intended use
Items returned without sufficient identification
Items returned beyond the return period

7. Cancellations

Orders may be cancelled before shipment for a full refund.

If an order has already shipped, customers must follow the standard return procedure after delivery.

8. Refused Deliveries

Refusing a shipment without prior authorization may delay refund processing.

We recommend contacting our support team before refusing delivery.

9. Lost Packages

If tracking indicates delivery issues or the package appears lost in transit, please contact us promptly.

We will work with the shipping carrier to investigate and provide an appropriate resolution.

10. Contact Information

Questions regarding returns or refunds should be directed to: